Making Metrics Matter

Of course metrics matter! At a time when resources are tight, funders are increasingly focused on the “results” your program produces. And, as an organizational leader, you want to know how well you are accomplishing your mission. But it’s sometimes hard to get frontline staff to “buy-in” to both producing and using quality data. Staff may experience requests for data as an extra burden; or working with technology and numbers may just not be their strength. In this course, you will learn approaches for helping staff experience data—both quantitative and qualitative—as a useful resource for improving services to jobseekers and employers, and you’ll gain ideas for building a culture where data is a tool for learning, not just accountability.
 

Topics covered include:

• Identifying the types of data that “matter” to help you manage toward results
• Engaging staff in using data to test their “hunches” about what’s contributing to performance
• Using data to jump to questions, not conclusions
• Creating reports that are useful for your staff
• Creating a positive learning environment around data

Audience:
This course is for supervisory and leadership staff.

Date/Time:
Wednesday, January 24th, 2018
9:00am-4:00pm CST

Cost:
$95/member; $135/non-member
Breakfast and lunch included.
* To access the member price, you must log in to your CJC account when registering.
 

Facilitator:
Marty Miles, Marty Miles Consulting

Location:
Chicago Jobs Council Offices
29 E. Madison, Suite 1700
Chicago, IL 60602